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Larksfield & Arlesey Medical Practice OLD, Stotfold & Arlesey

This patient survey is being carried out by the Larksfield and Arlesey Medical Practice Patient Participation Group (LAMP PPG.) The practice are aware that they need to improve their services for patients. There have been a number of changes to the ways people can book appointments from June 2024 and an increase in GP sessions . This survey will be repeated in six months time to measure what difference has been made to patients’ experience. The findings from this survey will be shared with Care Quality Commission (CQC) when they visit and the Integrated Care Board (ICB) who commission services as well as with you as patients through our Newsletter. Please note that this survey is not a means to raise a complaint about the services at LAMP, and if you have a complaint or feedback of any kind please follow the process set out on the Practice Complaints page: www.larksfieldandarlesey.co.uk/practice-information/suggestions-comments-and-complaints. If you are unhappy with the response from LAMP you can also complain to the Ombudsman as well as : The ICB via blmkicb.contactus@nhs.net The CQC who regulate the service via www.cqc.org.uk/give-feedback-on-care Please note the survey should only take around 5-10 minutes to complete and there are free text boxes at the end where you can expand on your answers from earlier. Please think about your experiences of LAMP for within the last six months when completing this. Paper versions of this survey will be available in the surgery waiting areas for those who do not have access to the internet to complete. These should be posted in the Survey boxes at each Practice site. Thank you for participating !

Question 1.

What age are you?

0 - 15
16 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 - 74
75 - 84
85+

Question 2.

What is your ethnic group?

White
Mixed / Multiple ethnic groups
Asian / Asian British
Black / African / Carribean / Black British
Other ethnic group

Question 3.

Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? (include any issues/problems related to old age)

Yes, limited a lot
Yes, limited a little
No
Prefer not to say

Question 4.

What is your gender?

Male (including trans man)
Female ( including trans woman)
Non-binary
Prefer not to say

Question 5.

What area do you live in?

Arlesey
Fairfield
Stotfold
Other

Question 6.

How did you book your most recent appointment?

Using Triage Form
On the Phone
Online appointment booking (SystmOnline)
In the surgery at reception

Question 7.

How easy was it to make that appointment?

Very Easy
Fairly Easy
Not very easy
Not at all Easy

Question 8.

If you needed help with completing the triage form (AccuRx) how satisfied were you with the help that was given?

very satisfied
fairly satisfied
not very satisfied
not at all satisfied
I have not needed help

Question 9.

Please tell us about your experience of using the new ways of booking appointments that have been in place since June 2024 ?

It's been much easier to get an appointment
It's been a bit easier to get an appointment
It's been about the same difficulty of getting an appointment
It's been harder to get an appointment

Question 10.

Please tell us whether the appointment that you were offered met your needs?

The appointment offered met my needs
The appointment offered didn't meet my needs and i had to book to see another clinician
I am unsure if the appointment offered met my needs

Question 11.

The last time you visited reception at the practice for help what was your experience like?

Very good
Good
Neither good nor poor
Poor
Very poor
Don't know

Question 12.

If you have a long term health condition (for example diabetes, arthritis, epilepsy, cystic fibrosis, cancer) have you had enough support to help manage your long term condition from the practice?

Yes definitely
Yes to some extent
Very little
Not at all
I do not have a long term condition

Question 13.

How often do you use alternative routes to get help rather than try to get an appointment at Larkfield and Arlesey Medical Practice ( such as a walk in centre, A & E, 111)

All the time
Often
Sometimes
rarely
Never

Question 14.

What is your overall experience of this Medical Practice?

very good
good
average
poor
very poor

Question 15.

What in your opinion would help to make the biggest improvement to your experience at Larksfield and Arlesey Medical Practice?

Question 16.

Is there anything more you would like to tell us in relation to previous questions or generally about your experience?