Mayford House Surgery, Northallerton

Question 1.

Which is your preferred method of contact to book an appointment at the practice with a doctor or nurse?

• Telephone conversation with a receptionist during practice hours?
• By coming into the practice in person?
• By filling in the online form requesting an appointment?
• Automated telephone (Virtual Receptionist Service) available 24/7?

Question 2.

Have you experienced issues getting through to speak with a receptionist by telephone in the last 3 months i.e. from 1 August 2022 to date due to lines being busy?

• Yes
• No

Question 3.

If you answered YES to Q2, when was the initial call made?

• On a morning between 8am and 10am;
• On an afternoons between 1pm – 6.30pm
• Other time

Question 4.

Were you aware the telephones lines are staffed until 6.30pm each weekday?

• Yes
• No

Question 5.

Are you aware that you can book recall appointments, check and cancel appointments via our new Virtual Receptionist 24/7 service (telephone number 01609 710858?

• Yes
• No

Question 6.

Did you know that, with your first call, you can request a call back from Reception via the Virtual Receptionist 24/7 service?

• Yes
• No

Question 7.

Have you experienced the Virtual Receptionist call back system that is now in place at the surgery?

• Yes
• No

Question 8.

If you answered Yes to Q7, how would you rate your experience?

• Very good
• Good
• Fair
• Poor

Question 9.

Did you know that you can request repeat medication via the Virtual Receptionist 24/7 hour service?

• Yes
• No

Question 10.

If you answered NO to Q9, is this a service you would now use in the future?

• Yes
• No

Question 11.

What do you like about the surgery?